Account & Customer Support

We welcome your feedback and are continually improving Tenancy.ke.

If you encounter a problem, notice incorrect information, or have suggestions for new features, please contact our support team through the Contact Us page.

When reporting an issue, it’s helpful to include:

• A description of the problem
• The page or property involved
• Screenshots (if available)
• The device and browser you’re using
• Any error messages displayed

Your feedback helps us improve the platform for everyone.

Tenancy.ke allows you to control the types of emails you receive.

From your account settings, you can choose to receive notifications about:

• New property alerts
• Saved search updates
• Listing enquiries
• Account activity
• Newsletters
• Promotions and special offers

You can update your preferences at any time or unsubscribe from marketing emails while still receiving important account-related notifications.

Our support team is available to assist with questions about your account, property listings, technical issues, partnerships, and general enquiries.

You can contact us through:

• The Contact Us page
• Email support
• WhatsApp (where available)
• Online contact form

When contacting support, include as much detail as possible so we can resolve your issue quickly.

Creating an account on Tenancy.ke is quick and free. Simply shoot us an email at accounts@tenancy.ke, choose whether you’re registering as a property seeker, landlord, agent, or business, and complete the registration form with your basic information.

Once your email address has been verified, you’ll have access to your personal dashboard where you can save favourite properties, manage listings, receive property alerts, and update your account information.

When browsing listings, simply click the Save or Favourite button on any property.

Saved properties are stored in your account dashboard, allowing you to compare listings, revisit them later, and track properties you’re interested in without searching again.

This feature is available to registered users and helps simplify your property search.

You can update your personal information at any time by logging into your Tenancy.ke account and visiting your Profile Settings.

From there, you can edit details such as:

• Full name
• Profile photo
• Phone number
• Email address
• Company information
• Agency details
• Business logo
• Password

Keeping your information up to date helps ensure smooth communication with tenants, buyers, and other users.

We aim to respond to most customer enquiries within one business day.

More complex requests, such as partnership proposals, technical investigations, or listing verification, may require additional time depending on the nature of the enquiry.

Our goal is to provide timely, professional, and helpful support to every user.

If you’ve forgotten your password, click the Forgot Password link on the login page and enter the email address associated with your account.

We’ll send you a secure password reset link. Simply follow the instructions in the email to create a new password and regain access to your account.

If you don’t receive the email within a few minutes, check your Spam or Junk folder before contacting our support team.

Yes.

Tenancy.ke is committed to protecting your personal information and respecting your privacy. We use appropriate security measures to safeguard user accounts and only collect information necessary to provide our services.

We encourage users to choose strong passwords, avoid sharing login credentials, and report any suspicious account activity immediately.

For more information, please review our Privacy Policy and Terms of Use.

If you’re having trouble signing in, first check that you’re using the correct email address and password.

Common reasons for login issues include:

• Incorrect login credentials
• Forgotten password
• Unverified email address
• Temporary browser or cache issues
• Account security checks

If the problem persists after resetting your password, contact our Customer Support team for assistance.